Home > Online Learning > NOVA Online IT Support
All password resets are handled by the College IT Help Desk at 703-426-4141 from 6am to 10pm Monday through Friday, 10am to 7pm Saturday, and 10am to 10pm Sunday. For non-password related issues you can also email the IT Help Desk at email@example.com.
Computer, mobile, and other hardware and software support is available from the NOVA Online IT Team.
8:30am - 9:00pm
8:30am - 5:00pm
With prior notice, additional hours can be arranged and appointments can be scheduled.
Having trouble with Canvas? Check out our Computer & System Resources page for solutions to common issues.
To learn how to use Canvas, go to this Web site: http://www.nvcc.edu/Canvas/.
For faculty and staff who need help setting up eMeeting sessions, contact us at firstname.lastname@example.org and we will be happy to assist.
NOVA students are encouraged to take advantage of cloud service options to upload, edit, print, and share files with instructors and classmates. Using Microsoft OneDrive provides a way to have your files all in one place, automatically updated across your computer and mobile devices. OneDrive is available for free and provides 15GB of storage--more than enough to upload files. OneDrive also comes with Office Online so you can create, edit, and share documents regardless of the type of device you are working on.
Check the Cloud Printing and Storage site for more information.
If you have a smart phone, Android phone, iPhone or iPad, you should have created a Passcode that acts as a password to allow access to your phone (and is required if you link to college email). On an iPhone or iPad, it is just a four digit number. You set it up under the Settings icon. You can even set up how quickly it comes on to protect your phone when the phone is inactive. You would be amazed at how much personal information is on your phone that would put you at risk if the phone is lost or stolen. A Passcode helps protect you.
For iPhone and iPad users, you should also set up the Find my iPhone/iPad feature. It is a free app and would help you find your phone if it gets lost/stolen or wipe all the data, if necessary. You can go to any computer and find out where the device is located. If you have not done this, we strongly recommend it! Here is a link to more information (you will also have to set up a free iCloud account) http://www.apple.com/icloud/features/find-my.html and http://support.apple.com/kb/PH2697 . You can always use google to find more help in setting it up, if you need more.
Also, if you use DropBox, iCloud or other similar general storage that lets you easily move things between devices, be careful about storing sensitive or private information. You may use it to move things around, but be sure to delete anything sensitive and not use them as a permanent secure storage site (like student grades or tax returns).
Finally, please please remember that you never ever send your login and password to anyone. No legitimate source will ever ask for them—no matter how official or how scary an email might look. Even if you get an email from what looks like our Help Desk telling you your email will be cut off, or from the FBI, or from your Bank—if they ask for you to send a login and password it is ALWAYS a FRAUD!!